At Business Integra, we passionately practice Information Technology Service Management (ITSM) by taking a holistic view of an organization. We assess policies and processes – and how an organization plans, designs, delivers, operates, and upgrades the IT used by its stakeholders and customers. Our quest is to solve the business problems of our clients through matching their mission needs with targeted technical solutions. We understand the interplay between data centers, infrastructure, middleware, applications, O&M, and help desks.
INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM):
We get it done. Business Integra is certified as CMMI Level 5 for Service, CMMI Level 4 for Development, ISO 9001:2015 (Quality Management Systems), ISO 20000:2011 (IT Service Management Systems), and ISO 27001:2013 (Information Security Management Systems). Our program managers are all PMPs, and many are ITIL, Lean Six Sigma, and/or CISM/CISSP certified as well. We follow industry best practices “by the book” – but also have the experience, wisdom, and commonsense gained from serving the Federal Government for nearly two decades. We design, develop, engineer, deploy, operate, maintain, consult, collaborate, patch, and upgrade systems. In the federal sector, we consistently achieve Authority to Operate (ATO) and kudos for our commitments to excellence, quality control, and continuous improvement.
People, process and Technology
Clearly a project cannot succeed without the best possible personnel who are subject matter experts in the field, and cutting edge technologies and solutions are a must to achieve optimal modern outcomes. Business Integra has positioned itself to recruit and retain top personnel, and is continuously reviewing and promoting technological advancements. It is the processesthat unite the people with the technology to permit the achievement of greatness, as is well recognized by CMMI programs. Since BI is a CMMI Level 5 in Services and Level 4 in Development, we are clearly dedicated to the proposition that our processes need to be continually refined and improved to generate streamlined, cost-effective and elegant solutions. This approach helps explain our success in achieving industry leading quality which undergirds our success.