Mission Support

    What We Offer

    We understand large federal enterprises from business, technology, stakeholder, and end-user perspectives. We understand physical servers – and we understand virtualization. From Cisco switches to the Cloud, Business Integra provides an array of IT services that keep global systems afloat.  We have a keen understanding of the interplay between data centers, infrastructure, O&M, applications, and help desks. This broad, in-depth, complex view of the IT that goes into daily operations is why federal agencies task us again and again to support their networks and operations. We deploy only top talent – certified technicians and recognized subject-matter experts – into the field. Here are but a few samples of our O&M activities:

     

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    Security for State

    For 324 sites worldwide for the Department of State, BI’s technical information security team provides support and guidance includes policy compliance, documentation requirements compliance, planning and recommendations for system continuity of operations (COOP), system standard operating procedures (SOPs), and assistance in change control processes for the Network Security Management (NSM) system. We create technical solutions to automate processes, assist with design and implementation of security technology, and monitor intrusion detection systems and access controls 24/7/365. We maintain an alarm system infrastructure including the servers, operating systems, devices, and entry/exit points for Physical Access Control Systems (PACS) as well as the Logical Access Control Systems (LACS).

    NOC for NASA

    BI supports over 9,000 Goddard NASA users across 35 scientific groups, including the Hubble Telescope and the James Webb Space Telescope. Among our varied duties is the operations and maintenance of an onsite Enterprise Service Center for the Network Operations Center (NOC). We record, triage, resolve, troubleshoot, or redirect all incidents and service requests – providing Tier 1, Tier 2, and Tier 3 support. We close over 600 tickets per month. Other O&M duties we perform at NASA include Continuous Diagnostics and Mitigation (CDM), patching and updates, support of MS Active Directory, system engineering, and strategic planning. We have improved data center operations by 10% by reusing equipment and streamlining systems.

     
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    IS&P for FAA

    The nation depends on safe air travel, and the FAA depends on Business Integra to help protect its data and ensure its many systems run smoothly on a large Information Security & Privacy (ISP) contract. BI has over 60 full time staff at the FAA who perform a full range of IT service delivery activities entailing strategy, design, security, operations, and transition of several enterprise shared services. Among our services include cloud engineering support, asset management for applications hosted in one of three data centers, continuity of operations (COOP) support, and disaster recovery planning. BI has also been tasked with the development of several new services and technologies for use by the FAA to streamline service delivery and add increased value to FAA system business owners.

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    Supporting the Intel Community

    Business Integra has a Top-Secret Facility Clearance and has full capability to provide technical, analytical, and operational support to the IC. For the Department of State, we conduct fraud identification and engage in forensics analytical support. We provide security support for U.S. embassies and consulates OCONUS, including radio jamming, sensors, security cameras, intrusion detection, and cyber system protection. We also provide forensics analysis, malware analysis, and advanced threat hunting protection to the Nuclear Regulatory Commission. Because we combine a field of cybersecurity experts with SSBI-cleared personnel, we are situated to provide the IC with an array of mission-critical support services.

    Rapid Resource Engine of Cleared Candidates

    With nearly 50 full time recruiters, we provide a “Rapid Resource Engine” for our clients – and can supply resources for surge situations. We have over 400 full time employees deployed around the world, most on behalf of the Federal Government. BI is constantly identifying and screening personnel, creating pools of cleared candidates, and keeping active tabs on both commonplace and hard-to-fill labor categories. We specialize in onboarding because we never want our clients to experience gaps or slowdowns. When talent must be acquired, acquire BI.

    CYBERSECURITY

    Cybersecurity services include incident response, threat hunting, information security, FEDRAMP compliance, cloud security, vulnerability assessment, penetration testing, enterprise security architecture, and IT security management. Note that our Cybersecurity services are also fully integrated with IT Engineering Services. We have provided the complete menu of Cybersecurity services for numerous federal agencies as well as for States.

    ENGINEERING SERVICES

    The Aerospace, Science, Engineering, and Technology (ASET) Division of Business Integra is headquartered in Houston, Texas to be near the Johnson Space Center.  Our clients include NASA, MIT, The European Organization for Nuclear Research (CERN), Jacobs Engineering, and Academia Sinica of Taiwan.  our scientists and engineers create next-generation designs, and provide project management, analysis, consulting, testing and operations. Since 2015 we have supported achievements on the International Space Station including development of new technology such as the UTTPS, an improved cooling system installed in December 2019.

    AGILE DEVELOPMENT

    Business Integra has extensive expertise in application development including Agile processes.  We leverage our prestigious CMMI Level 4 for Development certification to deliver best-in-class Agile application development, DevOps, and DevSecOps for our clients.  Our ScrumMasters, developers and graphic interface (GUI) professionals work in sync to create exceptional deliverables.  our portfolio of techniques includes:

    • Code reviews
    • Peer reviews
    • Iterative deliverables
    • Close client involvement
    • Reliance on automation
    • 2-week Sprints
    • Daily tag-ups (scrums)
    • Backlog Grooming
    • Retrospectives
    • Continuous Delivery
    • Continuous integration
    • QA/QC
    • Quick bug fixes
    • DevOps
    • DevSecOps

    ITSM

    BI has provided IT Service Management for numerous federal agencies for many years.  In addition, for the ISS National Laboratory, we have flown the SG200 Cloud Computer Payload.  We offer:  complete integration services, hardware and Software development that meets rigorous requirements.  For ISS national Laboratory our SG100 line of single board computers includes a space rated, high speed processor with HRDL and onboard storage capability.  For the researcher who has high data demands, this allows processing of valuable data ensuring use of least amount of downlink resources.

    OPERATIONS & MAINTENANCE

    We understand large federal enterprises from business, technology, stakeholder, and end-user perspectives.  We understand physical services – and we understand virtualization.  From Cisco switches to the Cloud, Business Integra provides an array of IT services that keep global systems afloat.  We have a keen understanding of the interplay between data centers, infrastructure, O&M, applications, and help desks.  This broad, in-depth complex view of the IT that goes into daily operations is why federal agencies task us again and again to support their networks and operations.  We deploy only top talent – certified technicians and recognized subject matter experts in the field. 

    MISSION SUPPORT

    Business Integra provides wide-ranging mission support to institutions – duties distinct from our IT, engineering, and scientific areas of expertise.  We generate serious value-added solutions that benefit agency stakeholders and their constituents alike.  Our business analysts find ways to cut costs, eliminate wasteful projects, and streamline processes.  Our mission support teams provide excellence, creativity and continuity of services in areas like: 

    • Business process consulting
    • Compliance
    • Cost-benefit analyses
    • Enterprise architecture
    • Facilities management
    • Financial analyses
    • Forensics analysis
    • FOIA support
    • Privacy support
    • Help desk
    • human capital management
    • Logistics
    • Performance management support
    • Procurement management
    • Program and project management
    • Records management
    • Risk assessments and consultations
    • SharePoint administration
    • Strategic planning and analysis
    • Supply chain management (SCM)
    • Talent acquisition
    • Technical editing and writing
    • Vendor management
    • Website graphics and redesigns

    Mission support services include Business process consulting, Cost-benefit analyses, Supply chain management (SCM), Program and project management, Forensics analysis, Risk assessments and consultations, Privacy and FOIA.

    People, process and Technology

    Clearly a project cannot succeed without the best possible personnel who are subject matter experts in the field, and cutting edge technologies and solutions are a must to achieve optimal modern outcomes. Business Integra has positioned itself to recruit and retain top personnel, and is continuously reviewing and promoting technological advancements.  It is the processes that unite the people with the technology to permit the achievement of greatness, as is well recognized by CMMI programs.  Since BI is a CMMI Level 5 in Services and Level 4 in Development, we are clearly dedicated to the proposition that our processes need to be continually refined and improved to generate streamlined, cost-effective and elegant solutions.  This approach helps explain our success in achieving industry leading quality which undergirds our success. 

    You can contact our HR team regarding any inquiries or have our representative contact you.